Currently, when I look at the Audit Viewer detail, I cannot see exactly what was changed in an easily usable way.  For example, I want to see which Time Off Limit was changed.  I see an "Entity Id" which I think may be the alphanumeric coding for a specific Time Off Limits table, but there is nothing listed under the Entity Name.  Shouldn't this be where the actual Time Off Limit name appears?  

Also, if I activate or de-activate a specific agent's queue, the actual name of the agent is not listed in the details.  Does anyone know if there is a setting I need to turn on to see the actual names and not the alphanumeric codes?

#Unsure/Other

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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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