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  • 1.  Authenticate with SSO only

    Posted 02-06-2019 10:14
    No replies, thread closed.
    I have a quick question. We were reading over the newest release notes and noticed the SSO feature. I may have missed the process, but will this mean that even the Partner will have to use SSO to log in, I did not see that it was specific to Roles or certain users. 

    adding @Megan Lima for tracking. 

    Authenticate with single sign-on only

    Administrators can now disable the default PureCloud login and configure PureCloud so that users must log in using a selected single sign-on (SSO) identity provider. This feature gives administrators more control over user authentication and prevents unauthorized access. For more information, see Configure PureCloud to authenticate with SSO only.


    ​​
    #PlatformAdministration

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    Angelia Harper
    Avtex
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  • 2.  RE: Authenticate with SSO only

    Posted 02-07-2019 00:18
    No replies, thread closed.
    While I see the merits in this, please tell me that Genesys will be able to unset this for customers, or that an Administrator account will be able to access without using SSO.

    We've had two SSO shutdowns due to certificate expiry (entirely our fault) and server failure (not our fault) and on both occasions got users in through their Purecloud native accounts while the issue was being worked on, not to mention logged in as an admin to apply a new certificate.

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    Christian Legg
    MyBudget
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    Original Message


  • 3.  RE: Authenticate with SSO only

    Posted 02-07-2019 12:26
    No replies, thread closed.
    Hi there Richard,

    I understand your concern that an expired certificate or server failure might interrupt users' ability to access PureCloud. Please let me assure you that in the event of an SSO integration disruption, you may contact Care to disable the SSO-only setting and re-enable standard login for your users. 

    Please don't hesitate to let us know if you have any other questions or concerns!

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    Becky Powell
    Genesys - Employees
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    Original Message


  • 4.  RE: Authenticate with SSO only

    Posted 02-07-2019 13:24
    No replies, thread closed.
    Hi @Becky Powell, can you address the initial question that I posted? Does this mean that Partner will have to use SSO as well on these orgs? ​

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    Angelia Harper
    Avtex
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    Original Message


  • 5.  RE: Authenticate with SSO only

    Posted 02-08-2019 09:32
    No replies, thread closed.
    We're also very interested in this feature but have not activated it for the reasons Christian mentions above.

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    Jason Rogers
    Ontario Teacher's Pension Plan
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    Original Message


  • 6.  RE: Authenticate with SSO only

    Posted 02-08-2019 11:05
    No replies, thread closed.
    Hi Jason, 

    There is an idea in our Product Ideas Lab for an exception list that would allow designated users to log in directly to PureCloud in order to resolve any configuration issues. It sounds like this feature would be valuable to you. 

    Please follow this link to vote for and monitor this idea. 

    Thank you!

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    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
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    Original Message


  • 7.  RE: Authenticate with SSO only

    Posted 02-08-2019 11:11
    No replies, thread closed.
    Thanks Becky.

    I have subscribed to the idea but unfortunately I can't vote for it because (I assume) I've used up some limit of votes for other ideas.
    Under the number of votes I have a "0 votes left" message.

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    Jason Rogers
    Ontario Teacher's Pension Plan
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    Original Message


  • 8.  RE: Authenticate with SSO only

    Posted 02-08-2019 11:15
    No replies, thread closed.
    Hi, Jason,

    The Ideas Lab does that on purpose--allocates you 10 votes. It requires you to decide what your top-ten most pressing issues are, so if you think this idea is more important than another you have voted for, remove your vote from that less important idea and apply it to this one.

    The vote limitation helps Product Management decide what is really important to people.

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


  • 9.  RE: Authenticate with SSO only

    Posted 02-08-2019 10:58
    No replies, thread closed.
    Hello Angelia, 

    Once you enable the SSO-only setting, your Authorized Organizations (i.e., partners to whom you've granted access to your PureCloud org) will still be able to access your organization in the same way that they did previously. They will not need to use SSO to access your organization. 

    In other words, this setting only affects the users logging in directly to the org - not those users who access your org from an external org. 

    Please let me know if you have any further questions!

    ------------------------------
    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
    ------------------------------

    Original Message


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