Hi - from the description, it looks like the 15 minutes timeout is on the parent website: in this case, how could Messenger play any role?
Messenger is running in its own iFrame, but is also publishing Messaging Events to parent website: you can use those events and proof of ongoing activity, and reset the no-action timeout on the page.
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Angelo Cicchitto
Genesys - Employees
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Original Message:
Sent: 10-23-2023 13:04
From: Shiva Gupta
Subject: Authenticated Web messenger configuration/ appearance
Hi All,
We are implementing authenticated web messenger and applying 15 minutes no action timeout.
if a customer keep chatting and doesn't click anywhere on the site, after 15 minutes he gets a pop up to log out.
My question - is there a way to send keep live notification to site while customer talking to agent.
#DigitalChannels