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Authenticated Web Messenger Token Exchange

  • 1.  Authenticated Web Messenger Token Exchange

    Posted 06-05-2025 18:36

    Stephan_Ben | 2023-03-21 13:32:16 UTC | #1

    Can you please confirm the interaction in steps 8 and 9 of this authenticated web messenger diagram?

    Our assumption is that the token returned in step 8 is an identity token (JWT) signed by the our IDP. Then the JWT returned in step 9 is a Genesys signed token. Does that also contain identity claims from our token? E.g. copying the "sub" claim from our token into the new Genesys token?


    system | 2023-04-21 13:27:08 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19020