Genesys Cloud - Main

Hi all - Support has said this is not possible but I'm interested in hearing from others using Okta for SSO. 

We have configured the Okta integration and have been using it via the Desktop App (going through the Okta button at the Desktop login) . We are now moving to the browser version of GC and want to have users  authenticated via the Okta portal. When we try accessing via the okta tile for GC we're getting an authentication error in the browser.  Is there a step we are missing in setting up SSO with Okta or is it simply not possible? Thanks

Try changing your login page to https://apps.REGION instead of https://login.region  

Theoretically, the SSO should not have to change, but I found using apps. forces the SSO login better than the button on Login. 

Hi all - Support has said this is not possible but I'm interested in hearing from others using Okta for SSO. 

We have configured the Okta integration and have been using it via the Desktop App (going through the Okta button at the Desktop login) . We are now moving to the browser version of GC and want to have users  authenticated via the Okta portal. When we try accessing via the okta tile for GC we're getting an authentication error in the browser.  Is there a step we are missing in setting up SSO with Okta or is it simply not possible? Thanks

I have an org in US-East using Okta, and it works fine in the browser (Chrome).

My settings:

Single Sign On URL  https://login.mypurecloud.com/saml

Recipient URL  https://login.mypurecloud.com/saml

Destination URL  https://login.mypurecloud.com/saml

Try changing your login page to https://apps.REGION instead of https://login.region  

Theoretically, the SSO should not have to change, but I found using apps. forces the SSO login better than the button on Login. 

Hi all - Support has said this is not possible but I'm interested in hearing from others using Okta for SSO. 

We have configured the Okta integration and have been using it via the Desktop App (going through the Okta button at the Desktop login) . We are now moving to the browser version of GC and want to have users  authenticated via the Okta portal. When we try accessing via the okta tile for GC we're getting an authentication error in the browser.  Is there a step we are missing in setting up SSO with Okta or is it simply not possible? Thanks

Thanks. I have the same settings but for US West.  

Are your users able to log in seamlessly to Genesys Cloud by accessing the tile in your Okta portal?

I have an org in US-East using Okta, and it works fine in the browser (Chrome).

My settings:

Single Sign On URL  https://login.mypurecloud.com/saml

Recipient URL  https://login.mypurecloud.com/saml

Destination URL  https://login.mypurecloud.com/saml

Try changing your login page to https://apps.REGION instead of https://login.region  

Theoretically, the SSO should not have to change, but I found using apps. forces the SSO login better than the button on Login. 

Hi all - Support has said this is not possible but I'm interested in hearing from others using Okta for SSO. 

We have configured the Okta integration and have been using it via the Desktop App (going through the Okta button at the Desktop login) . We are now moving to the browser version of GC and want to have users  authenticated via the Okta portal. When we try accessing via the okta tile for GC we're getting an authentication error in the browser.  Is there a step we are missing in setting up SSO with Okta or is it simply not possible? Thanks

Yes, through the Okta portal is working fine.

Thanks. I have the same settings but for US West.  

Are your users able to log in seamlessly to Genesys Cloud by accessing the tile in your Okta portal?

I have an org in US-East using Okta, and it works fine in the browser (Chrome).

My settings:

Single Sign On URL  https://login.mypurecloud.com/saml

Recipient URL  https://login.mypurecloud.com/saml

Destination URL  https://login.mypurecloud.com/saml

Try changing your login page to https://apps.REGION instead of https://login.region  

Theoretically, the SSO should not have to change, but I found using apps. forces the SSO login better than the button on Login. 

Hi all - Support has said this is not possible but I'm interested in hearing from others using Okta for SSO. 

We have configured the Okta integration and have been using it via the Desktop App (going through the Okta button at the Desktop login) . We are now moving to the browser version of GC and want to have users  authenticated via the Okta portal. When we try accessing via the okta tile for GC we're getting an authentication error in the browser.  Is there a step we are missing in setting up SSO with Okta or is it simply not possible? Thanks