For what it's worth, we were also interested in extracting a list of all of our users and the current auto-answer ACD setting on their user profile. To get to this, we had to use this API to retrieve all users and then extract the acdAutoAnswer key-value pair (shown at the bottom of the snippet below.)
{
"entities": [
{
"id": "####################",
"name": "####################",
"division": {
"id": "####################",
"name": "####################",
"selfUri": "/api/v2/authorization/divisions/####################"
},
"chat": {
"jabberId": "####################"
},
"email": "####################",
"primaryContactInfo": [
{
"address": "####################",
"mediaType": "EMAIL",
"type": "PRIMARY"
},
{
"display": "10002",
"mediaType": "PHONE",
"type": "PRIMARY",
"extension": "10002"
}
],
"addresses": [
{
"display": "10002",
"mediaType": "PHONE",
"type": "WORK",
"extension": "10002",
"countryCode": "US"
}
],
"state": "active",
"username": "####################",
"version": 21,
"acdAutoAnswer": false,
"selfUri": "/api/v2/users/####################"
}
],
"pageSize": 1,
"pageNumber": 1,
"total": 6102,
"firstUri": "/api/v2/users?pageSize=1&pageNumber=1&state=active",
"lastUri": "/api/v2/users?pageSize=1&pageNumber=6102&state=active",
"selfUri": "/api/v2/users?pageSize=1&pageNumber=1&state=active",
"nextUri": "/api/v2/users?pageSize=1&pageNumber=2&state=active",
"pageCount": 6102
}
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Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------
Original Message:
Sent: 05-13-2025 14:58
From: ATUL ARYA
Subject: Auto Answer
For people with auto-answers, is it possible to extract a report?
#GeneralQuestion
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ATUL ARYA
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