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  • 1.  Auto Reply Size Limit?

    Posted 01-13-2025 16:44
    No replies, thread closed.

    Is there a size limit specified for the Message Body for the Send Auto Reply Action?


    #DigitalChannels

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    Christy McDaniel
    Marketing Manager
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  • 2.  RE: Auto Reply Size Limit?
    Best Answer

    Posted 01-13-2025 17:34
    No replies, thread closed.

    The Auto Reply counts on Canned Responses.  I just tested and a canned response can have 20K characters, so I would assume that is the limit.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Auto Reply Size Limit?

    Posted 01-13-2025 19:06
    No replies, thread closed.

    Thank you Robert!



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    Christy McDaniel
    Marketing Manager
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