Hi!
All steps can be completed within Genesys but the steps are very manual. I am looking for a way to easier way to update/import. However, I believe Jay's response answers it, an additional plug in may be needed. Thanks everyone for your help!
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Gabrielle Norfleet
ComPsych Corporation
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Original Message:
Sent: 06-12-2024 08:44
From: Gina Palmer
Subject: Auto Schedule Upload
Hi @Gabrielle Norfleet I'm not sure I understand the question. Are you using Genesys to house your schedules? What needs to be created, edited, and uploaded that cannot be done in the actual Genesys system?
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 06-11-2024 12:29
From: Gabrielle Norfleet
Subject: Auto Schedule Upload
Hi Shannon! I'm looking for a way to be able to upload a file for our schedules monthly. Currently, we are manually modifying each agent or group based for changes.
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Gabrielle Norfleet
ComPsych Corporation
Original Message:
Sent: 06-11-2024 12:19
From: Shannon Hellner
Subject: Auto Schedule Upload
Can you define "auto load"?
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Shannon Hellner
Paycor, Inc.
Original Message:
Sent: 06-11-2024 08:50
From: Gabrielle Norfleet
Subject: Auto Schedule Upload
Hi All,
Looking to confirm if there's a way to auto load schedules? We currently loading each one individually but looking for a faster efficient way.
#Scheduling
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Gabrielle Norfleet
ComPsych Corporation
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