Is there a way to automate agents to be On Queue when they log in? I know we can auto answer, but haven't been able to see anything on this, so I'm assuming its a no.

Hi Danielle, we don't have a solution for it yet.

Genesys has an idea for it, but this is an idea only: https://genesyscloud.ideas.aha.io/ideas/DIG-I-326.

Hey Danielle, 

You could subscribe to the v2.users.{id}.activity topic, then make decisions based on the schema. Eg, first loging for the day logic would then use the /api/v2/users/{userId}/presences/purecloud to update their on queue status. 

Not a simple thing, but it's doable for sure

Hi Danielle,
have not done this by myself, but you should be able to use the trigger for Agent presence (Admin --> Triggers --> v2.users.{id}.activity) This would start a workflow in which you could call a data action. This could use PUT /api/v2/users/{userId}/routingstatus to set the userstatus. Please note, that you can pass the {id} from the trigger to the workflow by declaring it as an input variable in the workflow.
Best regards
Christoph

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Christoph Domaschke
CRONBANK AG
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