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  • 1.  Automatic Text triggered by a call flow

    Posted 06-01-2022 08:50
    No replies, thread closed.
    Hi,

    We are looking to use SMS to text on call resources.

    Basically, we would like to use our notification system for issues to trigger a call to a phone number. That phone number would route to a call flow. That call flow would then send a text out to a phone number with a message of the system issue.

    I have been reviewing the documentation and looking for some guidance on how to get this started. 

    TIA
    Judy
    #Unsure/Other

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    Judy Heckbert
    NTT Canada
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  • 2.  RE: Automatic Text triggered by a call flow

    Posted 06-02-2022 14:42
    No replies, thread closed.

    Hi Judy,

    Can you elaborate on the need of Call flow if there is no RECEIPENT to answer call (i assume) in your above scenario ?


    Basically if the Voice-call part is not required, Your Notification system can trigger a REST-API to send the SMS you
    by following the below steps:

    1. Create a workflow https://help.mypurecloud.com/articles/work-with-workflows/ 
      • Workflow Flow should look like :
        • Trigger SMS data-action  POST /api/v2/conversations/messages/agentless
        • Disconnect
        • Note : if there is a list of Number to SMS, you can use Data-table and Loop

    2. After Creating above, Your Notification system would initiate the workflow using following API  POST /api/v2/flows/executions/{flowExecutionId}

    hope this helps

    ------------------------------
    Hussein Krayani
    Genesys - Employees
    ------------------------------

    Original Message


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