Yep, earliest valid start time is 8am and end time is 9am local.
If you need earlier than that, as you mentioned, you would have to use callable time sets.
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Kavita Mantripragada
Genesys - Employees
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Original Message:
Sent: 08-14-2023 17:48
From: Paul Simpson
Subject: Automatic Time Zone Mapping Settings - Earliest Calling Time
Hi Antwuan,
Unfortunately, the earliest you can set this to (for some reason) is 8:00am. I believe Matthew is looking for a way to dial earlier than that....
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 08-14-2023 16:27
From: Antwuan Rencher
Subject: Automatic Time Zone Mapping Settings - Earliest Calling Time
Hi Matthew,
I found a resource that references overriding earliest callable times.
https://help.mypurecloud.com/articles/outbound-settings/
Hope this helps!
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Antwuan Rencher
Genesys - Employees
Original Message:
Sent: 08-14-2023 07:41
From: Matthew Raleigh
Subject: Automatic Time Zone Mapping Settings - Earliest Calling Time
Hello All,
Does anyone know how to make the Earliest Callable Time for ATZM earlier than 8a? Or do we have to use time sets for this?
Thanks
#Outbound
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Matthew Raleigh
Thermo Fischer CRG
Sr. IT COMM Eng.
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