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What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

I had some long conversations with Prod and developers, but we could not come up with a way to do this even using triggers, Workflows, Data Actions for API calls...just not there.

So, for now, vote for https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

Web Survey is the best method.  If you are not using Genesys Cloud for Survey, you could capture the SMS number for the customer and send via SMS or WhatsApp using a trigger and workflow.

I had some long conversations with Prod and developers, but we could not come up with a way to do this even using triggers, Workflows, Data Actions for API calls...just not there.

So, for now, vote for https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

@Robert Wakefield-Carl or @Jason Kleitz does either of you happen to have a working example of how to use the Web Survey Invite flow in the manner you suggest at the end of a Digital Bot Flow or in a Messaging conversation when an agent disconnects?

In particular, how do you get the requisite Survey Url?

Web Survey is the best method.  If you are not using Genesys Cloud for Survey, you could capture the SMS number for the customer and send via SMS or WhatsApp using a trigger and workflow.

I had some long conversations with Prod and developers, but we could not come up with a way to do this even using triggers, Workflows, Data Actions for API calls...just not there.

So, for now, vote for https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

In our implementation, we have created a separate inbound flow that calls a digital bot flow that asks the survey questions and stores them as participant data.  We then created a button in the script that our agents click INSTEAD of ending the interaction. That button simply transfers the interaction to the new flow and the survey questions are presented to the SMS or Web Messaging contact to complete.  

@Robert Wakefield-Carl or @Jason Kleitz does either of you happen to have a working example of how to use the Web Survey Invite flow in the manner you suggest at the end of a Digital Bot Flow or in a Messaging conversation when an agent disconnects?

In particular, how do you get the requisite Survey Url?

Web Survey is the best method.  If you are not using Genesys Cloud for Survey, you could capture the SMS number for the customer and send via SMS or WhatsApp using a trigger and workflow.

I had some long conversations with Prod and developers, but we could not come up with a way to do this even using triggers, Workflows, Data Actions for API calls...just not there.

So, for now, vote for https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

Thanks, Marty. 

Does that then feed the results into the Genesys Cloud survey system to populate the system dashboards, etc?

In our implementation, we have created a separate inbound flow that calls a digital bot flow that asks the survey questions and stores them as participant data.  We then created a button in the script that our agents click INSTEAD of ending the interaction. That button simply transfers the interaction to the new flow and the survey questions are presented to the SMS or Web Messaging contact to complete.  

@Robert Wakefield-Carl or @Jason Kleitz does either of you happen to have a working example of how to use the Web Survey Invite flow in the manner you suggest at the end of a Digital Bot Flow or in a Messaging conversation when an agent disconnects?

In particular, how do you get the requisite Survey Url?

Web Survey is the best method.  If you are not using Genesys Cloud for Survey, you could capture the SMS number for the customer and send via SMS or WhatsApp using a trigger and workflow.

I had some long conversations with Prod and developers, but we could not come up with a way to do this even using triggers, Workflows, Data Actions for API calls...just not there.

So, for now, vote for https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.

No.  We use PureInsights to export our GC data to a series of mySQL tables and we simply pull the responses from the appropriate table.  We have had this in place since before Genesys had the survey capabilities natively so we have kept it since it works well for us.

Thanks, Marty. 

Does that then feed the results into the Genesys Cloud survey system to populate the system dashboards, etc?

In our implementation, we have created a separate inbound flow that calls a digital bot flow that asks the survey questions and stores them as participant data.  We then created a button in the script that our agents click INSTEAD of ending the interaction. That button simply transfers the interaction to the new flow and the survey questions are presented to the SMS or Web Messaging contact to complete.  

@Robert Wakefield-Carl or @Jason Kleitz does either of you happen to have a working example of how to use the Web Survey Invite flow in the manner you suggest at the end of a Digital Bot Flow or in a Messaging conversation when an agent disconnects?

In particular, how do you get the requisite Survey Url?

Web Survey is the best method.  If you are not using Genesys Cloud for Survey, you could capture the SMS number for the customer and send via SMS or WhatsApp using a trigger and workflow.

I had some long conversations with Prod and developers, but we could not come up with a way to do this even using triggers, Workflows, Data Actions for API calls...just not there.

So, for now, vote for https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

What is the best way to automatically send a digital interaction to a survey ?. I have looked into this and have created a digital bot flow however when i look to set a post flow action there does not appear to be one as there is with a voice interaction. Any ideas would be great with exactly what is required. I already have some Post chat survey questions created.