Is it possible to have an agent automatically placed On-Queue when they sign in to Genesys at the beginning of their shift? I cannot find any settings for this so any help is much appreciated.

There is a new feature coming out (not exactly sure when) that will allow status to return to the previous presence (including on-queue) when agents log into Genesys Cloud.  Here are what the options will have.

Is it possible to have an agent automatically placed On-Queue when they sign in to Genesys at the beginning of their shift? I cannot find any settings for this so any help is much appreciated.

Hi Team, Is this feature available now. If not, when can we expect this from Genesys.

Regards,

Rajasekhar

There is a new feature coming out (not exactly sure when) that will allow status to return to the previous presence (including on-queue) when agents log into Genesys Cloud.  Here are what the options will have.

Is it possible to have an agent automatically placed On-Queue when they sign in to Genesys at the beginning of their shift? I cannot find any settings for this so any help is much appreciated.