Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Automatically open script page instead of contact

    Posted 06-15-2021 13:39
    No replies, thread closed.
    Hi,

    Does anyone know if it's possible to automatically open the script page instead of the contact page when an agent accepts an interaction?

    We would like the agent to see the script straight away without the need of clicking the Script icon in the interaction.
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Philip Hagenfeldt
    Benify
    ------------------------------


  • 2.  RE: Automatically open script page instead of contact

    Posted 06-15-2021 14:01
    No replies, thread closed.
    That should be released very shortly.  It is in beta and allows you to specify which tab will be shown by default.  

    This feature will improve ACD Panel Manager behavior when handling interactions. Adding the ability to set a default Panel Manager tab selection per interaction type.
    Public Idea: CLDIG-I-592)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Automatically open script page instead of contact

    Posted 01-27-2022 03:52
    No replies, thread closed.
    Hello,

    the link to the idea seem to be not working...
    Any idea if this is still a thing?

    ANY ETA on the relase of this feature?

    Kind regards,

    Nathan.

    ------------------------------
    Nathan Tossens
    AXA Group Operations Belgium SA
    ------------------------------

    Original Message


  • 4.  RE: Automatically open script page instead of contact

    Posted 08-31-2022 03:11
    No replies, thread closed.
    Hi @Robert Wakefield-Carl,

    I checked public idea CLDIG-I-592 but this link not working.

    Do you have any news about this?

    Regards.​

    ------------------------------
    Carlos Camacho Jimenez
    Telefonica Soluciones de Informatica Y Comunicaciones De España SAU
    ------------------------------

    Original Message


  • 5.  RE: Automatically open script page instead of contact

    Posted 08-31-2022 09:21
    No replies, thread closed.
    This should be out next week on 9/7.  We will know Friday for sure.  Here is the ideas link:  https://genesyscloud.ideas.aha.io/ideas/DIG-I-378

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content