kalakshmanakumar | 2024-05-02 09:50:07 UTC | #1
Hope someone can help with the below query.
When an agent make outbound call to customer as soon as the call is connected a message needs to be played to the caller and get recorded. When supervisor / admin hears the call recording they should hear the conversation starting with the message and the agent interaction.
Few API's are available but I am not able to invoke them from script (Data Action). If anyone had similar requirement please let me know or guide me with your thoughts. Available API's are mentioned below
PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult
PATCH /api/v2/conversations/calls/{conversationId}
Zino_Onokpise | 2024-05-08 20:12:21 UTC | #2
Hi kalakshmanakumar,
For input on the best way to configure a product please check out Genesys Cloud Commmunity
system | 2024-06-08 20:12:53 UTC | #3
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