charaf_ed | 2019-09-14 12:54:34 UTC | #1
Hello,
Would it be possible to check a Queue user's availability for some specific Skill ?
For example : Queue A : if agents speaking Italian are not available, then we overflow to another Queue B.
Best regards,
Becky_Powell | 2019-09-16 14:30:57 UTC | #2
You can call GET /api/v2/routing/queues/{queueId}/users and filter on skills and/or languages to get members of a queue with a certain routing skill or language.
-Becky
charaf_ed | 2019-09-19 10:42:50 UTC | #3
Thank you @Becky_Powell
It works as expected :slight_smile:
Becky_Powell | 2019-09-19 21:34:13 UTC | #4
Fantastic! You're very welcome.
system | 2019-10-19 21:34:18 UTC | #5
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