rsk | 2025-02-28 12:20:50 UTC | #1
Hi All,
I came across the following API: /api/v2/analytics/summaries/aggregates/query – Query for Agent Copilot aggregates and associated metrics (screenshot attached).
I also reviewed the release notes from February 10, 2025, which mention the availability of Agent Copilot summary analytics via API: https://help.mypurecloud.com/releasenote/february-10-2025/
However, when I checked the /api/v2/analytics/agentcopilots/aggregates/query endpoint, I only see a limited set of selected metrics nothing related to summaries (as shown in the attached screenshot).
Anyone has any idea or more details on when additional summary-related metrics will be available? Specifically, I am looking for metrics such as:
- Generated summaries
- Failures
- Wrap Code Predicted
- Timeout
- Failed to Generate
Any insights on the roadmap for these metrics would be appreciated.
system | 2025-03-30 12:21:40 UTC | #2
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