Genesys Cloud - Beta HQ

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  • 1.  Available Betas

    Posted 05-02-2023 10:03

    Hi,

    I like the scrolling carousel at the top of this community, however I notice from the summary feature email we get from our Account Manager that there are a number of Betas running that are not up there! Additionally, when meeting with my customers, I need a list with a 1-line description (currently, I have to open each one from the carousel to get the detail.)

    So, 2 questions:

    1. Is there a page out there that lists all currently open betas? If not, could we get one? If so (or once created) can you put a sticky link in this community?
    2. How do we sign up for Betas that are not listed in the carousel?

    Sorry for the dumb questions!

    TIA


    #Unsure/Other

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    Paul Simpson
    Eventus Solutions Group
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  • 2.  RE: Available Betas

    Posted 05-03-2023 02:15

    I second this!



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    Vaun McCarthy
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  • 3.  RE: Available Betas

    Posted 05-03-2023 08:13

    Agree with Paul! There should be an easy screen with all active betas and a link to the supporting idea in AHA.



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    Steve Alix
    EDCi
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  • 4.  RE: Available Betas

    Posted 05-04-2023 08:34

    I completely and wholly agree,  this should be "low hanging fruit"  to provide!!



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    Pete Schroeder
    HMC3 LLC
    Senior Contact Center Engineer
    pete.schroeder@hmcthree.com
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  • 5.  RE: Available Betas

    GENESYS
    Posted 05-04-2023 09:38

    This would be a great idea, I agree.  But I'd like to take it a step further as well. 

    It would be great to be able to identify the available BETAs in the API, with a flag that allows you to determine which BETA a GC org has enabled or not.  

    For partners, this would allow us to not only easily identify BETAs, but also tell the client if they have it enabled or not.  Many customers, especially as GC continues going up market, have many hands in the Contact Center cookie jar.  A feature like this would allow us all to better communicate what they have enabled, list the BETA programs, etc.



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    Trent Vance
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 6.  RE: Available Betas

    GENESYS
    Posted 05-04-2023 09:45

    As the matter of fact:

    https://genesyscloud.ideas.aha.io/ideas/SUPPT-I-15

    You all should go vote for this obviously amazing idea! ;-) 



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    Trent Vance
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 7.  RE: Available Betas

    Posted 05-04-2023 09:48

    Voted! 😁



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    Paul Simpson
    Eventus Solutions Group
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  • 8.  RE: Available Betas

    GENESYS
    Posted 05-04-2023 09:55

    Ha! I knew I could count on you Paul.!



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    Trent Vance
    TTEC Digital, LLC fka Avtex Solutions, LLC
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