Nick_Argeson | 2022-09-01 18:11:16 UTC | #1
Hello,
Our IVR allows the customer to schedule a callback to keep their place in line. Is there a data action that will check the queue for current queued callbacks with that ANI before scheduling a new one?
tim.smith | 2022-09-19 16:41:09 UTC | #2
You could use an analytics query to find conversations in queue that meet your criteria for matching.
system | 2022-10-20 16:41:35 UTC | #3
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