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  • 1.  Aw Snap error

    Posted 5 days ago

    We're seeing users get this error message when they try and do a Content search. The moment they clock on Word or Phrase.

    Anyone else experiencing this? Not all users, but a lot...

    thanks,


    #Unsure/Other

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    Paul Wild
    BCD Travel USA LLC
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  • 2.  RE: Aw Snap error

    GENESYS
    Posted 11 hours ago

     Hey Paul,

     

    I would recommend raising case with care to investigate this issue further.  To help them investigate the issue I would include Network and Console logs captured when loading the view.



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Aw Snap error

    Posted 8 hours ago

    I have one member of our management team getting this error even though she has some roles as other team members. It seems to be any time picklist loads, so most noticeable in content search but can occur other places in UI.


    If you open a support ticket and need corroboration, feel free to reach out. However, we are in USE2 (FedRAMP); unless you are also FedRAMP, the support teams are in different environments.



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    Roberta Wermer
    Cognosante Holdings, LLC
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    Original Message


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