Jeremy_Winchell | 2022-08-11 18:49:09 UTC | #1
With Event Bridge we can get events when Metrics are generate for a Conversation. While I assume this data is coming in real-time for conversations happening today. However, during the nightly batch process where Conversation data is updated/corrected to fix Metrics/Timestamps etc., do all of those changes get pushed through Event Bridge as well?
Example: The tHandle metric for a leg of the conversation was calculated at 30-seconds by the real-time service. That night when the conversation is reprocessed, tHandle is set to 29 seconds. Wil that change come through in Event Bridge?
system | 2022-09-11 18:50:09 UTC | #2
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