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  • 1.  Back-office text analytics

    Posted 08-28-2024 09:15
    Edited by Melinda van den Heever 08-28-2024 09:18
    No replies, thread closed.

    I am looking to integrate our service request management system with genesys Cloud text analytics tool. The goal is to analyze text related to service requests, such as comments on tickets and emails sent from the system to customers.

    Has anyone successfully implemented such an integration? If so, could you share your experience and any best practices? Additionally, are there specific tools or APIs that you would recommend for this purpose?


    #QualityManagement

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    Melinda van den Heever
    Vodacom SA
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  • 2.  RE: Back-office text analytics
    Best Answer

    Posted 08-28-2024 09:34
    No replies, thread closed.

    Hello Melinda, 

    A popular integration is the A3S Integration. This comes with full support from our CAS team if anything goes wrong. 

    You can also look at our API endpoints available, maybe looking at the /api/v2/speechandtextanalytics/..... endpoints to fit your needs. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Back-office text analytics

    Posted 08-28-2024 10:05
    No replies, thread closed.

    Thank you so much



    ------------------------------
    Melinda van den Heever
    Vodacom SA
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    Original Message


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