Thank you Melissa, that is very helpful.
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Andrew Lowe
Members 1st Federal Credit Union
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Original Message:
Sent: 05-30-2023 09:30
From: Melissa Bailey
Subject: Barge-in Is Too Effective
No, it's either on or off. If your flows are DTMF only, you can disable speech rec. Background noise gets picked up as speech, never DTMF.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 05-25-2023 14:29
From: Andrew Lowe
Subject: Barge-in Is Too Effective
We are having an issue that the Barge-in feature is too sensitive. Basically, if there is background noise during the interaction the barge-in is triggered then send the member back through the menu options. Does anyone know how to adjust this feature so it is less sensitive?
- Andrew
#ConversationalAI(Bots,AgentAssist,etc.)
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Andrew Lowe
Members 1st Federal Credit Union
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