Genesys Engage on-premises

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  • 1.  Barge-In KVP

    Posted 01-10-2023 16:40
    Hi,

    Is there any KVP that Genesys WDE inserts upon Supervisor barge-in that can help in identifying barge-in calls. Is there a configuration option that will make WDE do that. If you can point to any documentation that will be great.

    Any help will be greatly appreciated.

    Thanks,

    Arif Zaidy
    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics

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    Arif Zaidy
    Tekglide Inc
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