Hi,
Is there any KVP that Genesys WDE inserts upon Supervisor barge-in that can help in identifying barge-in calls. Is there a configuration option that will make WDE do that. If you can point to any documentation that will be great.
Any help will be greatly appreciated.
Thanks,
Arif Zaidy
#Omni-ChannelDesktop/UserInterface#Reporting/Analytics------------------------------
Arif Zaidy
Tekglide Inc
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