keyth202 | 2023-12-27 14:58:48 UTC | #1
There is a Barge in function in the preview api for both conversations and participants. It doesn't look like these are available yet, how can we get access to that and/or is there a different way to create a barge in with the current api endpoints? I have tried to use the post endpoint and it makes the agent have to pick up the call, I have tried patch but i get the error that my user is not part of the conversation and I have tried to modify the mediaRole with the patch endpoint after a listen has been hit and that also fails.
Jerome.Saint-Marc | 2024-01-02 15:04:34 UTC | #2
Hello,
Barge-In functionality is still in development. You can follow the idea: https://genesyscloud.ideas.aha.io/ideas/INB-I-1237 There is apparently no available beta for it - you can monitor available betas here: https://community.genesys.com/communities/genesys-cloud-beta-hq/beta-board
Regards,
system | 2024-02-01 15:04:56 UTC | #3
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