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  • 1.  Barge-in at lex bot

    Posted 09-07-2022 02:53
    No replies, thread closed.
    We have a customer need about speech recognition, the question is : it is possible to configure an prompt at IVR in Architect that will ask the calling external party to say a Id customer number (for example: 12345) and when customer barge -in then the Lex bot does not recognize customer speech. Can someone confirm in this scenario if barge-in is possible or not.

    PS : we have tried to implement this with a small POC where a prompt at IVR(in Architect) end is played to enter the customer ID and when customer is barge-in lex bot is not able to recognize it.  Any assistance will be appreciated.
    #ConversationalAI(Bots,AgentAssist,etc.)

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    Prasheel Twar
    Infosys Limited
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  • 2.  RE: Barge-in at lex bot

    Posted 09-11-2022 19:08
    No replies, thread closed.
    Normally, I would place instructions before you call the bot to ask for the ID number.  Don't turn on the Barge In on the first message.  Also, I would try Genesys Bots for this.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Barge-in at lex bot

    Posted 09-12-2022 07:06
    No replies, thread closed.
    Hi robert,

    We did,, we have asked for the customer to enter the number but still barge-in is not working.

    PS - Client requirement is to use Lex bot

    Regards
    Prasheel

    ------------------------------
    Prasheel Twar
    Infosys Limited
    ------------------------------

    Original Message


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