When I set up a user account in IA, I have to link to a physical phone extension, which has a basic station license, or calls won't come through to the workstation that is set up for the SIP softphone, which also requires a basic station license. Due to this, I am having to basically waste a basic station license for every workstation I set up to use SIP, from how I understood the setup from the tech that helped us.
Is there a way were I don't have to have a physical phone linked to the workstation, or at least a way where I don't have to give it a basic station license? These licenses are getting expensive since Genesys is EOL Pure Connect, but we need to keep it for a while longer due to our environment.
#SIP/VolP------------------------------
Jon Mercer
------------------------------