Brandy_Elias | 2018-03-01 16:50:56 UTC | #1
We have created an app that will, using the API, set the record deletion date for all e-mail created before we turned on the deletion set date in the GUI.
I am wondering what the best way would be to double check that all of the deletion dates were set. I do not want to do any programming or use the API through a custom app - more so looking for a direct way to pull up all deletion records. Maybe I have to use the API but that is what I am wondering. If I do have to use the API is there a way to expand the interval time frame so that I can look at all records at once instead of just doing 7 days at a time?
Another way we can do this is to check in the GUI but that is time consuming so we would prefer to only spot check there and then run a report of some sort.
tim.smith | 2018-03-07 15:24:58 UTC | #2
If you don't get an answer here, try the PureCloud Community Forum, which is for product questions; this forum is for API and customization discussion.
Brandy_Elias | 2018-03-07 15:44:32 UTC | #3
This is an API question. I know I'm not going to get this from the product side. Ultimately I'm looking for a way to get around the 7 day interval. Possible or not?
tim.smith | 2018-03-07 15:46:41 UTC | #4
Sorry, I read I do not want to do any programming or use the API through a custom app and assumed you were looking for a solution without using the API. The limits enforced in the UI are generally due to limits at the API level.
Brandy_Elias | 2018-03-07 16:20:40 UTC | #5
That statement holds true. I do not want to develop an app to make the API call but I do want to run a quick API call from PostMan to compare our log with the results in the system. Sounds like I will have to develop a custom app either way to iterate through due to the interval limitations, correct?
tim.smith | 2018-03-07 16:30:39 UTC | #6
If the OOTB product doesn't give you the data you want, yes, you must develop a custom application to use the APIs. You can test the API calls, including analytics queries, here: https://developer.mypurecloud.com/developer-tools/
system | 2018-04-07 16:30:42 UTC | #7
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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