The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-16-2023 10:04
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

Hi @Sean Rooney ,

Is there an intention when this goes GA that customers not wanting knowledge surfacing will have the manual agent assist search for voice without having to uplift to the agent assist add on?

------------------------------
Richard Chandler
Connect

Original Message:
Sent: 06-16-2023 12:42
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-16-2023 10:04
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Thanks Sean. @Sean Rooney - Are there plans to or will this feature include real-time call transcription similar to the integration with Google CCAI?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 12:42
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-16-2023 10:04
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Those that want to continue to use Agent Assist Voice post beta will need to purchase it. Those that do not purchase (or have not purchased it already) will have that capability/SKU removed from their org. 

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Thanks Jane, sadly it looks like the transcription part of it is still not ideally laid out.  Is anything being done around that?

Those that want to continue to use Agent Assist Voice post beta will need to purchase it. Those that do not purchase (or have not purchased it already) will have that capability/SKU removed from their org. 

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Vaun,

Can you elaborate on what you been by laid out? 

Thanks

Sean

Thanks Jane, sadly it looks like the transcription part of it is still not ideally laid out.  Is anything being done around that?

Those that want to continue to use Agent Assist Voice post beta will need to purchase it. Those that do not purchase (or have not purchased it already) will have that capability/SKU removed from their org. 

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The transcription "tab" is at the bottom of the knowledge and canned responses and doesn't have much screen real estate there.  So you only at best get to see maybe a sentence or couple of sentences at a time.  Maybe that's by design but it doesn't seem ideal.

Hi Vaun,

Can you elaborate on what you been by laid out? 

Thanks

Sean

Thanks Jane, sadly it looks like the transcription part of it is still not ideally laid out.  Is anything being done around that?

Those that want to continue to use Agent Assist Voice post beta will need to purchase it. Those that do not purchase (or have not purchased it already) will have that capability/SKU removed from their org. 

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The transcription "tab" is at the bottom of the knowledge and canned responses and doesn't have much screen real estate there.  So you only at best get to see maybe a sentence or couple of sentences at a time.  Maybe that's by design but it doesn't seem ideal.

Hi Vaun,

Can you elaborate on what you been by laid out? 

Thanks

Sean

Thanks Jane, sadly it looks like the transcription part of it is still not ideally laid out.  Is anything being done around that?

Those that want to continue to use Agent Assist Voice post beta will need to purchase it. Those that do not purchase (or have not purchased it already) will have that capability/SKU removed from their org. 

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Vaun,

Can you email me a screenshot of your setup. They transcription tab shouldn't be at the bottom. It appears to the side of the agent assist panel (see attached) and can be expanded and collapsed 

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 11-07-2023 13:33
From: Vaun McCarthy
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The transcription "tab" is at the bottom of the knowledge and canned responses and doesn't have much screen real estate there.  So you only at best get to see maybe a sentence or couple of sentences at a time.  Maybe that's by design but it doesn't seem ideal.

------------------------------
Vaun McCarthy

Original Message:
Sent: 11-03-2023 05:42
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Vaun,

Can you elaborate on what you been by laid out? 

Thanks

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 11-02-2023 16:19
From: Vaun McCarthy
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Jane, sadly it looks like the transcription part of it is still not ideally laid out.  Is anything being done around that?

------------------------------
Vaun McCarthy

Original Message:
Sent: 11-02-2023 16:14
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Those that want to continue to use Agent Assist Voice post beta will need to purchase it. Those that do not purchase (or have not purchased it already) will have that capability/SKU removed from their org. 

------------------------------
Jane Hendricks
Genesys - Employees

Original Message:
Sent: 11-02-2023 15:54
From: Vaun McCarthy
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Jane

For those of us on the Beta that didn't have the SKU uplift, I seem to recall that was provided for the Beta.  Will that be removed from Beta orgs now?

------------------------------
Vaun McCarthy

Original Message:
Sent: 11-02-2023 15:41
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

For all those that are tracking this discussion, we have achieved General Availability for Agent Assist Voice. Thank you all for participating in the Beta. Here are the links to the release notes and packaging. We look forward to many more Beta's to come!

• https://help.mypurecloud.com/releasenote/november-1-2023/
• https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/

------------------------------
Jane Hendricks
Genesys - Employees

Original Message:
Sent: 10-26-2023 10:55
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Formal release is very close, but unfortunately isn't on track for this week. We should be able to make a formal announce shortly. We will have two options:

• Digital Only
• Omni (voice and digital)

We do not offer a voice only option. Pricing will be released when we achieve GA -- which is imminent. @Sean Rooney for any additional thoughts.

------------------------------
Jane Hendricks
Genesys - Employees

Original Message:
Sent: 10-26-2023 10:39
From: Brady Speed
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

------------------------------
Brady
Seattle, USA

Original Message:
Sent: 10-17-2023 05:14
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-17-2023 04:32
From: Prashant Nirbhavane
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

------------------------------
Prashant Nirbhavane
CS Infocomm Pvt. Ltd

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Brad,

The part includes both voice and web messaging. There is no voice only part. The cost will be $25us per name user

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-26-2023 10:39
From: Brady Speed
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

------------------------------
Brady
Seattle, USA

Original Message:
Sent: 10-17-2023 05:14
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-17-2023 04:32
From: Prashant Nirbhavane
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

------------------------------
Prashant Nirbhavane
CS Infocomm Pvt. Ltd

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

@Sean Rooney & @Jane Hendricks - Thanks for the update on the pricing and clarity around it being "both digital/voice or only digital."

Can you also clarify if we can purchase/license Agent Assist for X number of named users (i.e. so we can only apply it to those lines of business/departments who want to use it), or if we must buy a license for every named agent in our org?

Asking because we have 4000+ named users in our org, but only a fraction of them are in a position to use Agent Assist at this time.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 10-31-2023 06:39
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Brad,

The part includes both voice and web messaging. There is no voice only part. The cost will be $25us per name user

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-26-2023 10:39
From: Brady Speed
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

------------------------------
Brady
Seattle, USA

Original Message:
Sent: 10-17-2023 05:14
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-17-2023 04:32
From: Prashant Nirbhavane
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

------------------------------
Prashant Nirbhavane
CS Infocomm Pvt. Ltd

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

@Sean Rooney & @Jane Hendricks - Thanks for the update on the pricing and clarity around it being "both digital/voice or only digital."

Can you also clarify if we can purchase/license Agent Assist for X number of named users (i.e. so we can only apply it to those lines of business/departments who want to use it), or if we must buy a license for every named agent in our org?

Asking because we have 4000+ named users in our org, but only a fraction of them are in a position to use Agent Assist at this time.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 10-31-2023 06:39
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Brad,

The part includes both voice and web messaging. There is no voice only part. The cost will be $25us per name user

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-26-2023 10:39
From: Brady Speed
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Is agent assist for voice still on track to go live this week? What is the cost for an org that wants to use voice only, not web messaging?

Thanks,

Brady

------------------------------
Brady
Seattle, USA

Original Message:
Sent: 10-17-2023 05:14
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Prashant,

Unfortunately the BETA is now closed. We are going GA next week

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 10-17-2023 04:32
From: Prashant Nirbhavane
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Sean,

Good day......

Have filled-up form for Org, to enable Agent Assist Voice BETA,

Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

form already been fill-up. 

Thanks,

Prashant N

------------------------------
Prashant Nirbhavane
CS Infocomm Pvt. Ltd

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Jane, how are you?

We need to test it here, we have many requests for the feature, however, customers use it for both voice and media, it has been an impediment to full migration, I registered some customers in the Beta, just to be able to prove that this feature is already in progress and improvement.

I need to release it in my Org for demonstrations, I already asked! ;-)

Is there an expectation of the Portuguese language?

Thanks

Regards,

#AgentAssist #IA #GenesysCloudCXBrasil #BetaAnnouncement
#NowRecruiting

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

I note that Agent Assist for Voice only does transcription and knowledge surfacing. The UI for transcription needs more refinement i think i.e it is squashed at the bottom and it will benefit from exposing additional data beyond transcript only.

Is conversation summary for voice going to be part of this or will it be tracked as a seperate beta?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Anish,

Thank you for the feedback. Summarization for voice will be in a separate BETA 

I note that Agent Assist for Voice only does transcription and knowledge surfacing. The UI for transcription needs more refinement i think i.e it is squashed at the bottom and it will benefit from exposing additional data beyond transcript only.

Is conversation summary for voice going to be part of this or will it be tracked as a seperate beta?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Anish,

Thank you for the feedback. Summarization for voice will be in a separate BETA 

I note that Agent Assist for Voice only does transcription and knowledge surfacing. The UI for transcription needs more refinement i think i.e it is squashed at the bottom and it will benefit from exposing additional data beyond transcript only.

Is conversation summary for voice going to be part of this or will it be tracked as a seperate beta?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

I note that Agent Assist for Voice only does transcription and knowledge surfacing. The UI for transcription needs more refinement i think i.e it is squashed at the bottom and it will benefit from exposing additional data beyond transcript only.

Is conversation summary for voice going to be part of this or will it be tracked as a seperate beta?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Does anybody else find that the Assistant widget doesn't consistently appear on calls, even on calls to/from same number/queue.

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Nobody else has this inconsistent display issue?

Does anybody else find that the Assistant widget doesn't consistently appear on calls, even on calls to/from same number/queue.

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney