Vaun, you are correct, agent assist can be assigned through permissions and queue membership so you are able to control who has access to it.
I hope that helps.
Original Message:
Sent: 12-20-2023 16:32
From: Vaun McCarthy
Subject: Beta Requirements
Agent assist is mostly role driven so I imagine you'd just control which agents have the permission(s) that are being added for this feature. In that way you can control which agents have agent assist so it's possible you'd able to control this the same way. Need PM to confirm though.
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Vaun McCarthy
Original Message:
Sent: 12-20-2023 16:17
From: Jacqueline Turner
Subject: Beta Requirements
Thank you!
Where would I find this information? Would it be in the Beta User Agreement?
I don't see anything specific on the beta I have in mind.
Would this mean it's specifically for the entire organization?
If your organization would like to be considered for participation in the Agent Assist Voice Summarization Beta, please complete this enrollment form. Upon submission, your Org will be added to the pool for consideration. There is no guarantee that a particular Org will be accepted into the Beta
Microsoft Forms
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Jacqueline Turner
Workflow Coordinator
NYCM Insurance
Original Message:
Sent: 12-20-2023 14:24
From: Vaun McCarthy
Subject: Beta Requirements
Hi Jacqueline, this really depends on what the feature is that you're beta testing. Some are organisation wide, where as others may be specific to queues, roles, flows etc. You'll need to look at each beta individually to see it's exposure within your own org.
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Vaun McCarthyVaun McCarthy
Original Message:
Sent: 12-20-2023 13:40
From: Jacqueline Turner
Subject: Beta Requirements
Hi all,
My company started a Genesys Focus Group with our team to go over any betas we may be interested in.
Before we begin applying, one of our Leaders has a question.
If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?
Please let me know your thoughts on this.
Thank you! Have a Happy Holiday!
#BetaAnnouncement
#BetaUpdate
#Unsure/Other
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Jacqueline Turner
Workflow Coordinator
NYCM Insurance
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