Hi all,

My company started a Genesys Focus Group with our team to go over any betas we may be interested in. 

Before we begin applying, one of our Leaders has a question. 

If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?

Please let me know your thoughts on this. 

Thank you! Have a Happy Holiday!

Hi Jacqueline, this really depends on what the feature is that you're beta testing.  Some are organisation wide, where as others may be specific to queues, roles, flows etc.  You'll need to look at each beta individually to see it's exposure within your own org.

Hi all,

My company started a Genesys Focus Group with our team to go over any betas we may be interested in. 

Before we begin applying, one of our Leaders has a question. 

If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?

Please let me know your thoughts on this. 

Thank you! Have a Happy Holiday!

Thank you!

Where would I find this information? Would it be in the Beta User Agreement?

I don't see anything specific on the beta I have in mind. 

Would this mean it's specifically for the entire organization?

If your organization would like to be considered for participation in the Agent Assist Voice Summarization Beta, please complete this enrollment form. Upon submission, your Org will be added to the pool for consideration. There is no guarantee that a particular Org will be accepted into the Beta

Microsoft Forms

Hi Jacqueline, this really depends on what the feature is that you're beta testing.  Some are organisation wide, where as others may be specific to queues, roles, flows etc.  You'll need to look at each beta individually to see it's exposure within your own org.

Hi all,

My company started a Genesys Focus Group with our team to go over any betas we may be interested in. 

Before we begin applying, one of our Leaders has a question. 

If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?

Please let me know your thoughts on this. 

Thank you! Have a Happy Holiday!

Agent assist is mostly role driven so I imagine you'd just control which agents have the permission(s) that are being added for this feature.  In that way you can control which agents have agent assist so it's possible you'd able to control this the same way.  Need PM to confirm though.

Thank you!

Where would I find this information? Would it be in the Beta User Agreement?

I don't see anything specific on the beta I have in mind. 

Would this mean it's specifically for the entire organization?

If your organization would like to be considered for participation in the Agent Assist Voice Summarization Beta, please complete this enrollment form. Upon submission, your Org will be added to the pool for consideration. There is no guarantee that a particular Org will be accepted into the Beta

Microsoft Forms

Hi Jacqueline, this really depends on what the feature is that you're beta testing.  Some are organisation wide, where as others may be specific to queues, roles, flows etc.  You'll need to look at each beta individually to see it's exposure within your own org.

Hi all,

My company started a Genesys Focus Group with our team to go over any betas we may be interested in. 

Before we begin applying, one of our Leaders has a question. 

If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?

Please let me know your thoughts on this. 

Thank you! Have a Happy Holiday!

Thank you!

Where would I find this information? Would it be in the Beta User Agreement?

I don't see anything specific on the beta I have in mind. 

Would this mean it's specifically for the entire organization?

If your organization would like to be considered for participation in the Agent Assist Voice Summarization Beta, please complete this enrollment form. Upon submission, your Org will be added to the pool for consideration. There is no guarantee that a particular Org will be accepted into the Beta

Microsoft Forms

Hi Jacqueline, this really depends on what the feature is that you're beta testing.  Some are organisation wide, where as others may be specific to queues, roles, flows etc.  You'll need to look at each beta individually to see it's exposure within your own org.

Hi all,

My company started a Genesys Focus Group with our team to go over any betas we may be interested in. 

Before we begin applying, one of our Leaders has a question. 

If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?

Please let me know your thoughts on this. 

Thank you! Have a Happy Holiday!

Hi all,

My company started a Genesys Focus Group with our team to go over any betas we may be interested in. 

Before we begin applying, one of our Leaders has a question. 

If we are selected to join the Beta - is it the entire organization that will be testing it out? Or, can we limit it to a select group or users? A specific work team? A specific MU?

Please let me know your thoughts on this. 

Thank you! Have a Happy Holiday!