Did you know that STA can automatically transcribe every interaction and analyze 100% of your customer-agent conversations? STA can analyze sentiment and agent empathy, along with identifying topic trends. STA can also help provide useful, actionable insights that allow you to better understand and improve both the customer and employee experience.
Beyond offers a range of courses on STA listed below. These live in our Quality Assurance and Compliance Learning Path, which is located on the Beyond website.
Genesys Cloud: WEM – Speech and Text Analytics – Getting Started
Genesys Cloud: WEM – Speech and Text Analytics – Voice and Digital Transcriptions
Genesys Cloud: WEM – Speech and Text Analytics – Topic Spotting
Genesys Cloud: WEM – Speech and Text Analytics – Empathy Analysis
Genesys Cloud: WEM – Speech and Text Analytics – Sentiment Analysis
Genesys Cloud: WEM – Speech and Text Analytics – Topic Miner
Genesys Cloud: WEM – Speech and Text Analytics – Business Analytics for Speech Data
If you're interested in learning more about STA, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!
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Melissa Talamonti-Clark
Genesys - Employees
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