Genesys Cloud - UI New Features

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  • 1.  Blank Call Interaction Panel

    Posted 03-24-2025 15:22

    The Call Interaction panel is blank for my agents, but when I (admin) test I can see the caller's phone number along with the queue. Is there a permission that I need to assign to my agents for them to be able to see information about the call? Included screenshots for comparison.



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    Stephanie Poole
    N/A
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  • 2.  RE: Blank Call Interaction Panel

    Posted 03-24-2025 15:43

    Hi @Stephanie Poole. I would recommend reaching out to support

    Thank You,

    Nicholas



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    Nicholas Robinson
    Principal Product Manager
    Genesys - Employees
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    Original Message


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