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Block hold/resume button on call control

  • 1.  Block hold/resume button on call control

    Posted 06-05-2025 19:25

    Magudeeswaran_N | 2023-11-20 12:47:09 UTC | #1

    Hi team,

    We have a requirement from client to block hold/resume button in Geneyss purecloud call control. Kindly anyone tell how can we do this.

    Thanks, Magu

    Jerome.Saint-Marc | 2023-11-20 14:55:20 UTC | #2

    Hello,

    As far as I know, it is not possible to hide or block the hold/resume call controls. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/

    For questions related to features and configurations, I would suggest to raise your questions on the Genesys Cloud CX Community forum.

    Regards,

    system | 2023-12-21 14:55:31 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 23221



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