Cavallino | 2023-09-07 14:59:46 UTC | #1
Hi All,
With all the text-based channels like WhatsApp, IG, etc., customers can use the native tools to attach and send a file that then shows up in the conversation with the agent. Is there a way to block or delete these files so they do not appear on the agent's screen?
Thanks!
Richard_Chandler | 2023-09-07 15:19:31 UTC | #2
Hi Cavalino,
You can use Content Profiles to manage the types allowed and restrict it completely.
https://help.mypurecloud.com/articles/supported-content-profiles/
Cavallino | 2023-09-07 17:43:35 UTC | #3
That did it. THANKS!!!
system | 2023-10-08 17:44:08 UTC | #4
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