Aubin_Matthew | 2021-05-05 20:30:02 UTC | #1
Hello Team,
I am looking for a way to block spam customers or users from web chatting in. I am being told that this is not possible within Genesys.
tim.smith | 2021-05-11 22:06:39 UTC | #2
If your website has anti-spam technologies built into it, those features should only offer chat to non-spam customers. For example, your website might challenge the user with a recaptcha test before presenting the user with an option to start a Genesys Cloud chat.
system | 2021-06-11 22:06:44 UTC | #3
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