Hey Kelli,
I am a sucker for play on words and your post was fun to read. Are you talking about the new Genesys Cloud interface/navigation? If so, I can confirm that favorites is on the roadmap (We talk about it in the latest Q&A Show). For the rest, you might want to check the Ideas Lab.
Cheers!
Matt
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 10-30-2025 10:00
From: Kelli Bercik
Subject: Bonus Question - Let us know what you think of the Community's new look!
The new Genesys interface is frightfully clean and eerily easy to navigate. I'm thrilled to see the updates creeping in over the coming months-and I hope they include these wickedly good features:
- Favorites – So you can summon your most-used options like a magic spell.
- Dark Mode – Perfect for those who prefer working in the shadows.
- Combined Contacts Tab – One haunted hall instead of many doors, reducing the number of clicks for internal and external contacts.
No tricks here ... just treats for a smoother, spook-tacular experience! 👻Kudos to all!!! Looks GREAT!
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Kelli Bercik
NA
Original Message:
Sent: 10-28-2025 11:31
From: Matt Lawson
Subject: Bonus Question - Let us know what you think of the Community's new look!
Hey Everyone,
The community got a brand-new look today! Unlike our Icons of Horror Trivia, this style will not be going away after Halloween. We would love to hear what you think of the site! We hope you put your fangs away and have nothing but sweet things to say about what we cooked up in the community lab, however, we value your honest opinion most of all - good, bad, lively, or horrifying!
Cheers,
Matt & Team
#CommunityQuestions(Contest,Community,etc.)
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Matt Lawson
Genesys - Employees
Online Community Manager
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