PNS_jjem | 2020-03-03 15:59:24 UTC | #1
Good afternoon,
I have integrated Dialogflow in Purecloud and created a call flow in Architect; However, when selecting in the flow, the Dialogflow agent and indicating the attempts, it is not responding to the programmed responses (hang up or transfer) that I have indicated in Google Dialogflow.
What can I be doing wrong or what is I forgetting? Could you indicate a link where there is an example of creating a Dialogflow bot that is then being used in an Architect flow?
Thank you.
system | 2020-04-03 15:59:26 UTC | #2
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