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  • 1.  Bot Flow and DOB

    Posted 01-27-2023 14:49
    No replies, thread closed.
    I'm trying to create my first bot. I'm asking for Date of Birth, using the builtin:date Slot Type. If I say March 1, 1980, it starts reading me back a date saying the day of the week. How do I format this to read back the date in MM/DD/YYYY format? Has anyone asked for an input of a date and read back to the caller?
    #ArchitectureandDesign

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    Kara VanderBeek
    Athene
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  • 2.  RE: Bot Flow and DOB

    Posted 01-27-2023 19:49
    No replies, thread closed.
    Hi Kara,

    You need to edit the communication builder and adjust the format that is read back like so:



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    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 3.  RE: Bot Flow and DOB

    Posted 01-30-2023 13:27
    No replies, thread closed.
    This worked, thanks Peter!

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    Kara VanderBeek
    Athene
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