Hi Serena,
I recommend this article, it gives a very good overview of witch language is supported in which aspect of the product:
https://help.mypurecloud.com/articles/genesys-cloud-supported-languages/
Unfortunately, the languages you are looking for are not yet supported in bot flows. So Robert is correct, you would have to add a third party solution via AppFoundry.
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BR Peter
Genesys - Employees
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Original Message:
Sent: 03-21-2024 13:29
From: Serena Spaccesi
Subject: Bot Flow in Chinese, Chinese (Hong Kong) and Korean
Hello everyone!
I need to develop a BOT FLOW on Genesys Cloud in Chinese, Chinese (Hong Kong) and Korean.
However, I have seen that Message Flow supports these three languages but the BOT FLOW does not support them.
How can I solve my problem?
I will be grateful for your help.
Thanks in advance
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#ConnectwithaCustomer(NEW)
#Implementation
#PlatformAdministration
#Reporting/Analytics
#Roadmap/NewFeatures
#SystemAdministration
#Unsure/Other
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Serena
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