alialjohani | 2018-10-10 08:14:25 UTC | #1
Hello Everyone,
This is my first experience in bridge server. Our customer would like to produce for the caller a feedback after the call with agent is completed. I think in this case we need to use a bridge server in which SQL is configured. Therefore, all data that is needed to be saved and retrieved would be available.
Please, I just would like to assure my understanding is wright before my commitment is made with the customer. If there is a better way for this (feedback) to achieve, kindly let me know.
Best Regards, Ali
Samuel_Polgar | 2018-10-10 09:47:20 UTC | #2
Dear Ali
Hope you are keeping well.
If AWS/Cloud was an option for the customer, the AWS Lambda integration could be useful with Amazon DynamoDB?
https://docs.aws.amazon.com/lambda/latest/dg/with-ddb.html
Jason_Mathison | 2018-10-10 13:50:17 UTC | #3
The Bridge Server SQL connector is for synchronizing users between systems. It is not a general purpose SQL integration for running queries. The general expectation is that your bridge web connector or data action will communicate with a rest web service that would take care of communicating with a database. Samuel Polgar's suggestion to create a lambda to communicate with DynamoDB (or any of the other AWS database offerings) is another approach to consider.
--Jason
alialjohani | 2018-10-11 06:39:48 UTC | #4
Thank you, Samuel.
alialjohani | 2018-10-11 06:40:00 UTC | #5
Thank you, Jason.
system | 2018-11-11 06:40:02 UTC | #6
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