Until Genesys supports native support for video, you will only be able to accomplish this with a 3rd-party app from AppFoundry. Here are a few:
https://appfoundry.genesys.com/filter/genesyscloud/listing/8b3ff1b9-9be7-43d9-8228-30994ed62bda
https://appfoundry.genesys.com/filter/genesyscloud/listing/48826464-7b5c-43ad-9a54-7baf1b569555
https://appfoundry.genesys.com/filter/genesyscloud/listing/0dfc5dcc-f74e-4495-9dd4-6362154f242e
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 04-29-2024 05:01
From: Sophie Weeks
Subject: British Sign Language
Hi, does anyone have any experience with integrating a BSL option into Genesys? I'm not sure if this is possible natively but hoping someone may have a suggestion?
We currently outsource to a third party but would like to know if there is an option to bring this in house through Genesys.
Thanks, Sophie
#Unsure/Other
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Sophie Weeks
Motability Operations
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