Genesys Cloud - Main

Hello,

I created a group in Genesys, and added a user as an owner and a member.  I then Enabled Calls, assigned a DID to the group and enabled voicemails.  The issue I am having is according to Genesys documentation the group owner should be able to record the greeting, however when the group owner pulls up the group, it shows the voicemails as off and he is unable to record a greeting.  When I go there as a System Administrator, voice mails is turned on, and I can record a greeting.

Is there some other setting needed to allow a group owner to record a greeting?  The below is what I found in the documentation for groups with voicemail.

When you turn on voicemail, Genesys Cloud enables a default greeting. To use a custom greeting, do one of the following things:

• To record a custom greeting, click the red circle and begin speaking. To stop recording, click Stop . To listen to your recording, Play .
  Note: Group owners can record custom greetings for their groups without the Telephony and Voicemail > Grouppolicy permissions.

Thank you,

#SystemAdministration

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Jeremy Lasher
Sunmark Credit Union
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Make sure the role for that user has the following permissions:

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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 02-14-2023 17:06
From: Jeremy Lasher
Subject: Broadcast Group - Group Owner voicemail greeting

Hello,

I created a group in Genesys, and added a user as an owner and a member.  I then Enabled Calls, assigned a DID to the group and enabled voicemails.  The issue I am having is according to Genesys documentation the group owner should be able to record the greeting, however when the group owner pulls up the group, it shows the voicemails as off and he is unable to record a greeting.  When I go there as a System Administrator, voice mails is turned on, and I can record a greeting.

Is there some other setting needed to allow a group owner to record a greeting?  The below is what I found in the documentation for groups with voicemail.

When you turn on voicemail, Genesys Cloud enables a default greeting. To use a custom greeting, do one of the following things:

• To record a custom greeting, click the red circle and begin speaking. To stop recording, click Stop . To listen to your recording, Play .
  Note: Group owners can record custom greetings for their groups without the Telephony and Voicemail > Grouppolicy permissions.

Thank you,

#SystemAdministration

------------------------------
Jeremy Lasher
Sunmark Credit Union
------------------------------