Workforce Engagement Management

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  • 1.  Broadcast Notification

    Posted 10-17-2022 15:17
    No replies, thread closed.
    Does Genesys have any plans to have a broadcast notification or would they be considering this in the roadmap.

    This would be used to make associates aware of any issues or best practices.

    Thanks
    Bill
    #Workforce Engagement Management

    ------------------------------
    William Shapanus
    ADP, INC.
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  • 2.  RE: Broadcast Notification

    GENESYS
    Posted 10-17-2022 15:36
    Edited by System 01-26-2024 19:24
    No replies, thread closed.
    Hi Bill, 

    Thanks for reaching out. Could you describe the use case a little more? What would be within the message? 

    You can today:


    Are you thinking the traditional banner at the top of the page? or something else? 

    Cheers

    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management
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    Original Message


  • 3.  RE: Broadcast Notification

    Posted 10-17-2022 16:49
    No replies, thread closed.
    Thinking more the traditional banner at the top of the page. Possibly for issues facing the call center. Bad weather, increased call volume due to an event and so forth.

    ------------------------------
    William Shapanus
    ADP, INC.
    ------------------------------

    Original Message


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