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  • 1.  Bug in digital bot flow

    Posted 04-28-2025 11:58
    No replies, thread closed.

    Hi all,

    I'm building SMS flow and want it to ask Yes/No question, but based on requirements I need to play initial yes/no question only once, if No Input happens - prompt need to be different. As workaround I set 'Communicate' block with initial question in front of Yes/No block (which doesn't send any question).

    What I see during testing is that Genesys sends me Communicate message and then just question mark from Ask yes/no block.

    If I open Bot's execution history - I don't see that question mark there: 

    But transcript has it:


    #DigitalChannels

    ------------------------------
    Vitalii Hetman
    Genesys Professional Services Engineer
    ------------------------------


  • 2.  RE: Bug in digital bot flow

    Posted 04-29-2025 04:46
    Edited by Samuel Jillard 04-29-2025 12:29
    No replies, thread closed.

    Hi Vitalii,

    Is this due to no input being detected, as looking at the time stamps, it appears to be instant, maybe you need to allow more time for a response. No Input Detected

    Maybe someone else in the community has come across this before, but if not, it might be worth opening a case with Genesys Customer Care to investigate and clarify



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Bug in digital bot flow

    Posted 04-29-2025 12:09
    No replies, thread closed.

    Hi Sam, 

    No input timeout is set to 3 minutes and you can see that on bot's execution history screenshot - blank response from caller was registered 3 minutes after initial prompt. 



    ------------------------------
    Vitalii Hetman
    Genesys Professional Services Engineer
    ------------------------------

    Original Message


  • 4.  RE: Bug in digital bot flow
    Best Answer

    Posted 04-29-2025 12:30
    No replies, thread closed.

    Sorry, I see that now.  So the question mark is in the place of the no answer in the transcript, but not in the execution history.  I would raise a case with Genesys Customer Care to clarify if this is expected, I don't see any documentation confirming if this is expected and they will be able to investigate and confirm if the documentation needs updating or if this is indeed an issue that needs to be looked into.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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