Legacy Dev Forum Posts

Daniel_Ondiviela | 2021-07-20 10:37:48 UTC | #1

Hi,

there are thousand of external contacts that I must delete, because are not correctly uploaded. Uploading again the same external contacts (same ID) doesn't update them, but duplicate them. So I must delete every external contact before reuploading correctly

Can somebody provide the correct way of using this endpoint?

/api/v2/externalcontacts/bulk/contacts/remove

Don´t know how to fill the input json:

{ "entities": [ {} ] }

Thanks

anon11147534 | 2021-07-20 11:45:23 UTC | #2

Hi Daniel,

It appears that entities must contain objects with a single id property which refers to the ID of the contact you wish to delete.

So, for example:

{
    "entities": [
        {
            "id": "d2e02af9-6506-4e15-89c6-e1833ef15f5f"
        },
        {
            "id": "346ce213-247d-4fdb-b9ea-5f265748dab9"
        }
    ]
}

tim.smith | 2021-07-20 20:42:35 UTC | #3

@Daniel_Ondiviela can you report this bug via a Genesys Cloud Care case? The API has a bug and is not documenting the request contract correctly; reporting through Care will allow this bug to be prioritized and fixed in the documentation and SDKs.

system | 2021-08-20 20:42:38 UTC | #4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

This post was migrated from the old Developer Forum.

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