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  • 1.  Bulk set persistent connections

    Posted 01-28-2020 22:28
    No replies, thread closed.
    Anyone know of a bulk way to turn on persistent connection for users?
    #PlatformAdministration

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: Bulk set persistent connections

    Posted 01-28-2020 23:13
    No replies, thread closed.
    I would export a list of all the users to a CSV and load that into Postman that does an API call on each record.  Anyone else?

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Bulk set persistent connections

    Posted 01-28-2020 23:14
    No replies, thread closed.
    I will give this a try, thank you!

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    Angelia Harper
    Avtex Solutions, LLC
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  • 4.  RE: Bulk set persistent connections

    Posted 01-29-2020 11:17
    No replies, thread closed.
    We use a different base setting for agents vs. business users (based on webRTC). Switching the agents to persistent connections was just a matter of updating the base setting.

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    Sven Schiller
    Kognitiv
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  • 5.  RE: Bulk set persistent connections

    Posted 01-29-2020 11:28
    No replies, thread closed.
    OH!! I never thought about that, thank you very much ;)

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    Angelia Harper
    Avtex Solutions, LLC
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