Hi, 

Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

Thanks 
AJ 

#QualityManagement

------------------------------
Anna Jhane Mulinyawe
SAFG Technologies, LLC
------------------------------

You can use the recording bulk action API to do so.  Now, you will need to provide Analytics query as a parameter in the API to search for the interactions that you want recordings' delete date to be updated for. But hopefully you know the filter criteria to find all the interactions where the recordings retention were missed in your QM policies.

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Original Message:
Sent: 04-24-2024 10:16
From: Anna Jhane Mulinyawe
Subject: Bulk update delete date of recordings not in-scope of any policies

Hi, 

Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

Thanks 
AJ 

#QualityManagement

------------------------------
Anna Jhane Mulinyawe
SAFG Technologies, LLC
------------------------------

Thank you, Daniel. Our Telecom team already started on this. I do have a couple of follow up questions:

• Could we set up a policy with the only criteria required are Inbound and Outbound calls? Actually, we already created a test policy, and it seems to be working as expected but just wanted to make sure. We'll only have Archive and Retention days, and we understand we can det any No (Delete) Recording policy, to override other existing policies. 
• Is there a way we can get a list of deleted recordings for a certain period of time?

------------------------------
Anna Jhane Mulinyawe
SAFG Technologies, LLC
------------------------------

Original Message:
Sent: 04-25-2024 14:51
From: Daniel Ho
Subject: Bulk update delete date of recordings not in-scope of any policies

You can use the recording bulk action API to do so.  Now, you will need to provide Analytics query as a parameter in the API to search for the interactions that you want recordings' delete date to be updated for. But hopefully you know the filter criteria to find all the interactions where the recordings retention were missed in your QM policies.

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)

Original Message:
Sent: 04-24-2024 10:16
From: Anna Jhane Mulinyawe
Subject: Bulk update delete date of recordings not in-scope of any policies

Hi, 

Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

Thanks 
AJ 

#QualityManagement

------------------------------
Anna Jhane Mulinyawe
SAFG Technologies, LLC
------------------------------