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  • 1.  Bulk update delete date of recordings not in-scope of any policies

    Posted 10 days ago

    Hi, 

    Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

    Thanks 
    AJ 


    #QualityManagement

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    Anna Jhane Mulinyawe
    SAFG Technologies, LLC
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  • 2.  RE: Bulk update delete date of recordings not in-scope of any policies

    GENESYS
    Posted 8 days ago

    You can use the recording bulk action API to do so.  Now, you will need to provide Analytics query as a parameter in the API to search for the interactions that you want recordings' delete date to be updated for. But hopefully you know the filter criteria to find all the interactions where the recordings retention were missed in your QM policies.



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    Director, Product Management – Recording and Real-time Supervision
    Workforce Engagement Management (WEM)
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    Original Message


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