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  • 1.  Bulk Update Email's of users

    Posted 2 days ago

    Is there any way to update the Email Id's for more than 500+ existing users using csv?


    #ArchitectureandDesign

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    Anamika Sharma
    HCL America Inc.
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  • 2.  RE: Bulk Update Email's of users

    Posted 2 days ago

    I would build a workflow that queries all the user id's and email and then writes it back in a loop (probably multiple ones if you have 500+) with the update user API.  You would need a couple of data actions and a way to count how many loops you have to do since each can only have a max of 99, so have one above that that will go 5 times.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Bulk Update Email's of users

    Posted yesterday

    Hi Anamika, 

    The other option is to create a script (e.g., written in Python). From this script, you can call the Public APIs first to Get and then to Update Users. 

    Please check the solution to the similar question posted on the Developer forum https://developer.genesys.cloud/forum/t/export-all-users-in-purecloud-collaborate-update-email-address-to-new-domain-import-back-to-purecloud/5628

    NOTE: When Updating a User using the PATCH API (https://developer.genesys.cloud/devapps/api-explorer#patch-api-v2-users--userId-), you need to specify only the properties you want to change, and that is "email" in your case. It is important to provide the version; otherwise, this API will fail. 

    The best approach would be to start by updating a couple of users to see if everything is working before you proceed with the bulk upload. 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


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